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Most questions are answered below. Please take a moment to check and if you still need assistance, feel free to contact us. We’re happy to support you.
You can sign up for ZAAP using your Gmail or Facebook account for a quick and easy registration process.
Yes, there are distinct account types for customers and service providers, each
with different features and requirements.
No, creating an account on ZAAP is completely free.
To post a job, log into your account, click on the "Post Ad" button on the home
screen, and fill in the required job details. Once you submit the job, it will be visible
on the platform for service providers to apply.
The pricing for your job is based on your budget and the amount you’re willing to spend for the service. When posting a job, you have the flexibility to set a price that reflects what you believe is fair and reasonable for the work you need done. Service providers will review your offer and decide if they are interested in applying based on the budget you’ve set.
Yes, you can cancel a job before the booking is confirmed.
You’ll be notified when someone applies for your job. You can also check applications by going to the “My Jobs” section and selecting the job you posted. There, you’ll see a list of applicants and can review their profiles.
A service provider portfolio is a collection of work samples, projects, or case studies that showcase a provider's skills, experience, and past work. It typically includes examples of completed jobs, detailed descriptions of their work, and any relevant achievements or certifications. The portfolio helps potential clients assess the provider’s capabilities and quality of work before hiring them.
After the job is completed, you’ll be prompted to leave a review and rating for the service provider. Your feedback helps in maintaining the quality of the platform and helps others choose reliable providers.
Premium Ad Postings on ZAAP offer several advantages, including priority placement at the top of relevant search results for better visibility, exclusive visual enhancements like special labels that make them stand out, and boosted reach through active promotion in featured sections and platform recommendations, leading to higher engagement and responses.
Featured Ads boost your ad to the top of its specific category, ensuring it stands out in relevant searches.
Spotlight Ads prominently display your ad on the homepage for everyone to view and feature it in a dedicated section exclusively for Spotlight ads, providing maximum visibility across the platform.
You can register by signing up with your Gmail or Facebook account. After creating your account, click on 'Join as a Service Provider' in the side menu and complete the BGC process.
To help ensure a safe and trustworthy environment on ZAAP, we ask all service providers to complete a Background Check (BGC). This process helps us maintain a secure and reliable platform for everyone.
The Background Check (BGC) typically takes a couple of business days to complete. Processing times may vary based on application volume and the accuracy of the information provided. Please be patient while we complete the review. If you haven’t received an update in 48 hours, kindly contact support for a status update.
If your Background Check (BGC) fails, you will receive an email explaining the reasons for the failure. We recommend reviewing the email carefully to understand the issue, allowing you to address it and reapply successfully next time.
Yes, once your background check is verified, you can start applying for jobs immediately. However, it’s recommended that you first complete your profile by adding a portfolio by including any relevant skills. A well-completed profile increases your chances of being selected by clients.